TERMS & CONDITIONS
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when booking online it will be a card capture. If you cancel/ re schedule in less than 48 hours of your booking you will be charged 50% your treatment price. no shows will be charged 100% of the treatment price.
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I do not allow children in the salon under any circumstance.
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If you are more than 15 minutes late you will be charged 50% of the total treatment price and your appointment will be unable to go ahead.
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if you are unwell please reschedule your appointment. Your household must be cleared off S&D for 48 hours before attending.
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If you experience any issues after treatment, please get in touch as soon as possible. Anything outside the 24-hour window will be classed as an aftercare issue.
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Strictly no refunds.
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I will not infill other people's eyelash work and will need to know if lashes need to be removed beforehand so i can allow more time on the appointment for lashing.
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If you turn up with any contraindications I'm unaware of such as damaged eyelashes and as a result your treatment is unable to go ahead out of my control you will be liable to pay 50% of your treatment price still.
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Your loyalty card will be valid for 9 months from first use and if you lose it I will have to issue you with a new one that will have to be started from scratch. If you forget your loyalty card I cannot add it on at the next time.
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Some treatments may require a patch test at least 48 hours before your first treatment.
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You will only be able to use your loyalty card when spending over £20.00.
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Please adhere to all my aftercare advice that i provide to get the most out of your treatment.
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You will not be able to have extensions if you’ve had a lash lift & tint in the last 6 weeks,
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Thank you for your understanding.
Lucy Contessa
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